Your information, handled with care.

Averis Solutions Pty. Ltd. manages personal information in connection with this website, business enquiries, account administration and the services we provide. Depending on the activity, Averis may determine why information is processed or handle information on a business customer’s documented instructions.

Business customers remain responsible for their own customer relationships, privacy notices, lawful authority and instructions to Averis.

We may collect the following types of information:

• Name, role, contact details, organisation information and verification records.
• User identifiers, permissions, service selections, billing details and support history.
• References, amounts, currency, status, timestamps and reconciliation information.
• Device, browser, network, log, security and website interaction information.

We may receive information directly from you, from a business customer you represent, from users of our services, from authorised financial and technology partners, and from lawful public or compliance sources.

• Provide, administer and support the website and services.
• Onboard and verify business customers and authorised representatives.
• Process instructions, maintain records and support reconciliation.
• Prevent fraud, security incidents, prohibited activity and misuse.
• Meet legal, regulatory, audit and record-keeping obligations.
• Improve reliability, performance and customer experience.
• Communicate about accounts, support, service changes and enquiries.

Where consent is required, you may withdraw it at any time. Withdrawal does not affect processing already carried out lawfully.

We may share relevant information with authorised financial, banking, payment, verification, security, cloud, communications and professional-service partners where reasonably necessary to provide, secure and administer the services.

We may also disclose information to regulators, courts, law-enforcement bodies or other parties where required or permitted by law, and in connection with a corporate transaction subject to appropriate safeguards.

We do not sell personal information.

Averis operates across Australia, the United States and France and uses global infrastructure. Information may be accessed, hosted or processed outside the country where it was collected. Where required, we use contractual, organisational and technical measures intended to protect information across borders.

We retain personal information only for as long as reasonably necessary for the relevant service, transaction, support, security, audit, legal or regulatory purpose. Retention periods vary according to the nature of the record and applicable obligations.

No system can guarantee absolute security. If a suspected breach occurs, we assess, contain and respond in accordance with applicable requirements.

Depending on your location and the circumstances, you may request access, correction, deletion, restriction, objection, portability or withdrawal of consent. We may need to verify your identity and authority before responding.

If Averis handles the information solely for a business customer, we may refer your request to that organisation or assist it with its response.

Contact us if you have a privacy question, want to exercise a right or wish to make a complaint. Please provide enough information for us to understand and investigate your request.

We may update this policy to reflect changes to law, technology or our practices. The effective date above identifies the current version.